Audience Services Manager
Salary Range: $35,000 – $38,000
The Audience Services Manager holds ultimate responsibility for all patron services and the operation of Act II’s Box Office. The position requires organization, strong communication skills, excellent customer service skills, flexibility, and the ability to think creatively in the process of serving our patrons.
Duties:
- Oversee all day-to-day front of house operations.
- Supervise the Box Office staff (currently 2 part-time Audience Services Associates and 2 part-time House Managers).
- Coordinate scheduling and managing of all box office and house management shifts (some of which are filled by the Audience Services Manager in addition to the Box Office staff), and all volunteer ushers.
- Perform and/or supervise all box office transactions, including ticket sales, exchanges, group sales, subscriptions, gift certificates, and donations made with such transactions.
- Complete and/or supervise Daily Box Office Sales Reports, daily Box Office Report of subscription and current-show single ticket sales, and the daily box office cash draw count out and settlement.
- Build all seasons, productions, one-night events, classes, subscriptions, etc. in the Patron Manager CRM system.
- Intercept, screen, and organize all incoming correspondence, via phone, email, mail and walk-in business, as well as maintain an organized file system of all correspondence and documents.
- Complete other duties as assigned.
- This is a full-time, 35-hour per week position requiring some evening and/or weekend shifts. Most work days are in-person at The Playhouse with occasional remote work opportunity.
- Report to the Director of Finance and Operations.
Qualifications:
- Box office and/or box office management experience preferred
- 3 to 5 years retail and/or administrative experience, preferably working with the general public
- Professional demeanor with excellent written and verbal communication skills
- Organizational skills with an attention to detail and accuracy
- Ability to work collaboratively within a small organization
- Knowledge of G-Suite, Windows, Office, etc.
- Experience with a CRM system needed; Salesforce/Patron Manager preferred
- Ability to multitask and meet deadlines in a dynamic, creative environment
Act II’s work environment is friendly and collaborative; we strive for a “culture of nice” that encompasses our administrative and artistic staff, designers and artists, and our donors and patrons. Staff members enjoy the opportunity to see all of our productions for free plus receive additional complimentary tickets to share with friends or family.
Interested candidates are invited to submit a cover letter/email and resume via email to Pat Taddei, Director of Finance and Operations (boxoffice@act2.org). We appreciate the interest of all applicants; however, only candidates selected for consideration will be contacted.
Act II Playhouse is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.