Act II Playhouse does not offer refunds for ticket purchases, but we understand that plans change for any number of reasons. Audience Services is happy to help you find a solution should you have tickets you cannot use. Please give us a call at 215-654-0200, Monday through Saturday, from 2PM to 6PM. You can also email us at

Exchanges and Upgrades
We offer exchanges to both Subscribers and Single Ticket Purchasers. Please understand that we cannot offer exchanges for events that have passed. Subscribers and Single Ticket Purchasers must call the Box Office at 215-654-0200 at least 2 hours before the start time of your event to exchange your tickets.

Subscribers – One of the benefits of being a Subscriber is unlimited free exchanges on your tickets! There is no fee to exchange subscription tickets. However, if you are exchanging into a higher-priced performance, the following upgrade fees apply per ticket:

  • No fee to exchange into the same price type as your original subscription ticket
  • $5 per ticket to change from a Preview to a Weekday performance
  • $5 per ticket to move from a Weekday to a Weekend performance
  • $10 per ticket to upgrade from a Preview to a Weekend performance.

Single Ticket Buyers – There is a $3 per ticket exchange fee, and if you are exchanging into a higher-priced performance you will also pay the difference between the original ticket price and the price of the new ticket.

Please note that we do not credit or refund the difference if an exchange is made into a lower-priced performance by either a subscriber or a single ticket buyer.

Ticket Donations
If you have tickets that you cannot use and don’t wish to exchange, we welcome the donation of tickets back to The Playhouse to resell. We will send you an acknowledgement letter for your records. All donations to the theatre are very much appreciated and allow us to continue our mission of producing live theatre here in the heart of Ambler.

Call or email Audience Services with any questions:
215.654.0200, Mon – Sat, 2PM – 6PM.