Box Office Hours and FAQs

  1. Home
  2. About
  3. Box Office Hours and FAQs

The Box Office is currently open in our lobby at 56 E. Butler Ave., Monday-Saturday 2:00-6:00 p.m. 2022-2023 season subscriptions are being accepted in-person, by phone, or by mail. Single tickets for all shows are also now available online, by phone, or in person. Call us at 215.654.0200 if you wish to make a group purchase.

Yes, groups of 10 or more people enjoy an $8 per ticket discount. Plus, we can help you plan a fundraiser for your community and if the group is large, the savings may be more. Call Audience Services at 215.654.0200 and chat with us – we have you covered!

Act II Playhouse accepts cash, personal check, VISA, MasterCard, Discover, and American Express.

In order to maintain inexpensive ticket pricing, as well as help offset expenses related to Box Office hardware, software, and online sales services, Act II Playhouse must charge a service fee for any sale made over the phone or online. We make every effort to keep the fees as reasonable as possible.

Performance cancellations due to inclement weather or other circumstances are very rare. When a performance must be cancelled, we will make every attempt to contact you to make arrangements for an alternate date. Please note: Act II Playhouse will not offer refunds if a performance has taken place.

Please check our website updates page or Facebook page on days when inclement weather is present.

Your tickets will not be resold if you are late for a show. Latecomers will be seated at the discretion of the House Manager at the first appropriate break that allows for the least disruption for the actors, as well as the rest of the audience. Please notify the Box Office at 215-654-0200 if you know you will be late to a performance so the House Manager can be prepared.

Subscribers get the best seats and best discounts. Subscribers receive first choice of seats in early spring and single ticket purchases are opened after subscriptions are filled and seats assigned. Seating requests are taken on a first-come, first-served basis and in our intimate space, there is no such thing as a “bad seat!” To learn more about the benefits of being a subscriber, or for more information on the season, click here or call Audience Services at 215.654.0200 Mon – Sat, 2Pm – 6PM.

Act II Playhouse does not offer refunds for ticket purchases, but we understand that plans change for any number of reasons. Audience Services is happy to help you find a solution should you have tickets you cannot use. Please give us a call at 215-654-0200, Monday through Saturday, from 2PM to 6PM. You can also email us at [email protected].

Exchanges and Upgrades:
We offer exchanges to both Subscribers and Single Ticket Purchasers. Please understand that we cannot offer exchanges for events that have passed. Subscribers and Single Ticket Purchasers must call the Box Office at 215-654-0200 at least 2 hours before the start time of your event to exchange your tickets.

Subscribers – One of the benefits of being a Subscriber is unlimited free exchanges on your tickets! There is no fee to exchange subscription tickets. However, if you are exchanging into a higher-priced performance, the following upgrade fees apply per ticket:

  • No fee to exchange into the same price type as your original subscription ticket
  • $5 per ticket to change from a Preview to a Weekday performance
  • $5 per ticket to move from a Weekday to a Weekend performance
  • $10 per ticket to upgrade from a Preview to a Weekend performance.

Single Ticket Buyers – There is a $3 per ticket exchange fee, and if you areexchanging into a higher-priced performance you will also pay the difference between the original ticket price and the price of the new ticket. Please note that we do not credit or refund the difference if an exchange is made into a lower-priced performance by either a subscriber or a single ticket buyer.

Ticket Donations
If you have tickets that you cannot use and don’t wish to exchange, we welcome the donation of tickets back to The Playhouse to resell. We will send you an
acknowledgement letter for your records. All donations to the theatre are very much appreciated and allow us to continue our mission of producing live theatre here in the heart of Ambler.

Call or email Audience Services with any questions:
215.654.0200, Mon – Sat, 2PM – 6PM. 
[email protected]

Monday – Saturday: 2pm – 6pm

Yes, but not all seat locations are accessible. Please call in advance for wheelchair and companion seating, as seating is limited and offered to patrons on a demand basis. We also offer accessible restrooms on our second floor available by elevator. If you have needs such as aisle or wheelchair seating, please call Audience Services 215.654.0200.


Due to contract restrictions, the use of recording equipment or the taking of photographs is strictly prohibited at all performance. This includes, but is not limited to, cell phones with cameras, video cameras, and audio recording devices.

The running time of our productions vary by show. For specific information on your show, please visit the show page on our web site and look for the running time or call our Box Office during normal business hours.

For information on our Volunteer Usher program, please call our Box Office at 215.654.0200. Please note that we love our volunteers but can not guarantee them the seat of their choice for a show.