Box Office Hours and FAQs

The Box Office in our lobby at 56 E. Butler Ave. is open for walk-in and phone business Monday-Saturday, from 2:00-6:00 PM. Season Subscriptions, single tickets for all shows, and gift certificates are currently available in-person, by phone and online. Please call the Box Office at 215.564.0200 to redeem a gift certificate or inquire about a Group Sale.

Yes, groups of 10 or more people enjoy an $8 per ticket discount. Call Audience Services at 215.654.0200 and we will be happy to help you arrange your group outing!

Act II Playhouse accepts cash, personal check, VISA, MasterCard, Discover, and American Express.

In order to maintain inexpensive ticket pricing, as well as help offset expenses related to Box Office hardware, software, and online sales services, Act II Playhouse must charge a service fee for any sale made over the phone or online. We make every effort to keep the fees as reasonable as possible.

We offer student tickets for just $15!

Students must show a valid student ID or proof of enrollment to obtain the discount.

Tickets are subject to availability, and can be ordered in-person, or by calling our Box Office at 215.654.0200. The Box Office is open Monday-Saturday, 2:00-6:00 PM.

Yes, you can give the gift of theatre to your family, friends, book club or community! Act II Playhouse Gift Certificates are available in increments of $25, all the way up to $250! Gift Certificates can be redeemed for any production, and have no expiration date. Gift Certificates are redeemable in-person at the Box office, or by phone at 215.654.0200.

Gift Certificates can be purchased online by clicking here or calling 215.654.0200.

Performance cancellations due to inclement weather or other circumstances are very rare. When a performance must be cancelled, we will make every attempt to contact you by email and/or phone to make arrangements for an alternate date. Please make sure we always have your up-to-date contact information! We will also post updates on our website and Facebook page on days when inclement weather is present.

Please note: Act II Playhouse will not offer refunds if a performance has taken place.

Please be assured that your tickets will not be resold if you are late for a show! Latecomers will be seated at the first appropriate break that allows for the least disruption for the show and the rest of the audience. Depending on the location of your ticketed seats, you may be asked to sit in the most easily accessible seats available at the moment. 

Subscribers get the best seats and best discounts. Subscribers receive first choice of seats in early spring and single ticket purchases are opened after subscriptions are filled and seats assigned. Seating requests are taken on a first-come, first-served basis and in our intimate space, there is no such thing as a “bad seat!” To learn more about the benefits of being a subscriber, or for more information on the season, please call the Box Office at 215.654.0200 Monday-Saturday, from 2:00-6:00 PM.

Act II Playhouse does not offer refunds for ticket purchases, but we understand that plans change for any number of reasons. Audience Services is happy to help you find a solution should you have tickets you cannot use. Please give us a call at 215-654-0200, Monday through Saturday, from 2PM to 6PM. You can also email us at

Exchanges and Upgrades:
We offer exchanges to both Subscribers and Single Ticket Purchasers. Please understand that we cannot offer exchanges for events that have passed. Subscribers and Single Ticket Purchasers must call the Box Office at 215-654-0200 at least 2 hours before the start time of your event to exchange your tickets.

Subscribers – One of the benefits of being a Subscriber is unlimited free exchanges on your tickets! There is no fee to exchange subscription tickets. However, if you are exchanging into a higher-priced performance, the following upgrade fees apply per ticket:

  • No fee to exchange into the same price type as your original subscription ticket
  • $5 per ticket to change from a Preview to a Weekday performance
  • $5 per ticket to move from a Weekday to a Weekend performance
  • $10 per ticket to upgrade from a Preview to a Weekend performance.

Single Ticket Buyers – There is a $3 per ticket exchange fee, and if you are exchanging into a higher-priced performance you will also pay the difference between the original ticket price and the price of the new ticket. Please note that we do not credit or refund the difference if an exchange is made into a lower-priced performance by either a subscriber or a single ticket buyer.

Ticket Donations
If you have tickets that you cannot use and don’t wish to exchange, we welcome the donation of tickets back to The Playhouse to resell. We will send you an acknowledgement letter for your records. All donations to the theatre are very much appreciated and allow us to continue our mission of producing live theatre here in the heart of Ambler.

Call or email Audience Services with any questions:
215.654.0200, Mon – Sat, 2PM – 6PM.

The Box Office in our lobby at 56 E. Butler Ave. is open for walk-in and phone business Monday-Saturday, from 2:00-6:00 PM. You may also order subscriptions and single tickets online at any time!

Yes, but not all seat locations are accessible. Please call in advance for wheelchair and companion seating, as seating is limited and offered to patrons on a demand basis. We also offer accessible restrooms on our second floor available by elevator. If you have needs such as aisle or wheelchair seating, please call Audience Services 215.654.0200.


Due to contract restrictions, the use of recording equipment or the taking of photographs is strictly prohibited at all performance. This includes, but is not limited to, cell phones with cameras, video cameras, and audio recording devices.

The running time of our productions vary by show. For specific information on your show, please visit the show page on our web site and look for the running time or call our Box Office during normal business hours.

For information on our Volunteer Usher program, please call our Box Office at 215.654.0200. Please note that we love our volunteers but can not guarantee them the seat of their choice for a show.