Refunds
Act II Playhouse does not offer refunds for ticket purchases, but we understand that plans change for any number of reasons. Audience Services is happy to help you find a solution should you have tickets you cannot use.
If you are unable to use your tickets, please contact the Box Office at least 24 hours ahead of the performance. Please Note: Day-of-show cancellations are not eligible for credit for any reason.
Exchanges and Upgrades
We offer exchanges to both Subscribers and Single Ticket Purchasers. Please understand that we cannot offer exchanges for events that have passed.
Subscribers – One of the benefits of being a Subscriber is unlimited free exchanges on your tickets! There is no fee to exchange subscription tickets. However, if you are exchanging into a higher-priced performance, the following upgrade fees apply per ticket:
- No fee to exchange into the same price type as your original subscription ticket
- $5 per ticket to change from a Preview to a Weekday performance
- $5 per ticket to move from a Weekday to a Weekend performance
- $10 per ticket to upgrade from a Preview to a Weekend performance.
Single Ticket Buyers – There is a $3 per ticket exchange fee, and if you are exchanging into a higher-priced performance you will also pay the difference between the original ticket price and the price of the new ticket.
Please note that we do not credit or refund the difference if an exchange is made into a lower-priced performance by either a subscriber or a single ticket buyer.
Ticket Donations
If you have tickets that you cannot use and don’t wish to exchange, we welcome the donation of tickets back to The Playhouse to resell. We will send you an acknowledgement letter for your records. All donations to the theatre are very much appreciated and allow us to continue our mission of producing live theatre here in the heart of Ambler.
Call or email Audience Services with any questions:
215.654.0200, Mon – Sat, 2PM – 6PM.
info@act2.org