Updated April 7, 2020
Dear Act II Friends and Family,
Based on rapidly changing information and requests from Governor Wolf that include mandatory state-wide restrictions, we are sharing an update about the upcoming performance schedule for Neil Simon’s Chapter Two and Pippin, as well as news on the announcement of our new 2020-21 season.
We have made the decision that for the safety of our patrons, staff and artists, we must cancel all performances of Neil Simon’s Chapter Two and Pippin. If you have provided your email address, we will also notify you via email. If you are ticketed for a performance which has been canceled, we may also try to reach you by phone, but would encourage you to call us when it is best for you.
All this said, there is good news and something to look forward to in these times of stress. Our exciting new 2020-21 season has been announced as planned, and Early Bird pricing is in effect! Renewals are being processed now and we will be thrilled to talk with you about the shows we have planned for you, plus we’d love to hear how you and your loved ones are doing! For current subscribers, your official Season Announcement and Renewal Package was mailed directly – so watch your mailbox, email and our website.
Please call the Box Office at 215.654.0200, Mon – Sat, 2pm – 6pm to apply your Chapter Two and/or Pippin tickets to your new 2020-21 Renewal Subscription Package or to a new 7, 5 or 4-show subscription package. We would be delighted to welcome you back for the new season, or welcome you as a new member of the Act II family! If a credit is not possible, you may request a refund, or we will very gratefully accept the donation of your tickets and send you an acknowledgement.
We have restructured staffing at the Box Office to provide the best possible service, and ask that you be patient – staff are all working remotely. Your home phone may also block calls from unknown numbers and since our staff is using their own home phones, it may take time to reach you. We also encourage you to leave us instructions on the message if you find we are playing phone tag. We are also trying to reach you via email, so please check there. Note that the Box Office is closed to walk-in service as mandated by the Governor.
Please note that if you renew your subscription online, we cannot retroactively apply a credit from your Chapter Two or Pippin tickets. Software issue! Please call Audience Services at 215.654.0200 and we will process your renewal over the phone if we are also processing a credit for Chapter Two or Pippin tickets. If you have already applied a credit, and have renewed for next season, we will gladly refund your Pippin tickets or accept them with our sincere thanks as donations. Thank you for understanding!
In addition to making performance schedule changes, and before the mandatory business closings, we here at Act II Playhouse were taking steps to create a safer environment for everyone. As an arts organization which is all about NOT social distancing, we had implemented additional measures to create an environment for everyone that is as safe as possible. Some examples:
- We are disinfecting surfaces, doorknobs, railings, and other common areas more frequently. After performances, any programs left by patrons will be disposed of.
- Staff will be opening doors or propping them open for patrons whenever possible.
- Our staff are washing and disinfecting their hands frequently, and our restroom soap dispensers contain antimicrobial soap.
- We are asking our box office staff and ushers to wear disposable gloves, and ushers will be scanning tickets and may ask you to hold your tickets while they are scanned.
- We are prohibiting any staff, volunteers or artists who are sick from working or performing at the Playhouse.
At the same time, we request that all of our patrons follow the same vigilance and take seriously the responsibility to not come to the theatre if you’re not well. If you cannot attend your ticketed performance, we will happily exchange your ticket into any other performance of any show in this season and we will waive ticket exchange fees.
We are in ongoing contact with Ambler Borough, Montgomery County, state and federal officials, and public health organizations, and may need to adapt or make other changes as new information becomes available.
We are believers in ‘the show must go on.’ We know that many in our audience have made extensive plans (sometimes for months in advance) to come to the theatre – often as an event with family or other couples – and we don’t want to disappoint them. We are planning carefully and will continue to keep you informed.
We wish you well and look forward to seeing you at the Playhouse soon. Please, be safe.