FREQUENTLY ASKED QUESTIONS
Q: How do I make a ticket purchase?
Single ticket purchases may be made in person, by phone, or securely online. Unless otherwise noted: subscription purchases, group sales and gift certificates are available by phone or in person only. Tickets cannot be reserved without payment, which must be received at the time of purchase.
Q: What methods of payment do you accept?
Act II Playhouse accepts cash, personal check, VISA, MasterCard, Discover, and American Express.
Q: Why am I charged a service and handling fee?
In order to maintain inexpensive ticket pricing, as well as help offset expenses related to Box Office hardware, software, and third part online sales services, Act II Playhouse must charge a service fee for any sale made over the phone or online. We make every effort to keep the fees as reasonable as possible.
Q: What happens if a show is cancelled?
Performance cancellations due to inclement weather or other circumstances are very rare. When a performance must be cancelled, we will make every attempt to contact you to make arrangements for an alternate date. Please note: Act II Playhouse will not offer refunds if a performance has taken place.
Q: What happens to our tickets if we are late?
Your tickets will not be resold if you are late for a show. Latecomers will be seated at the discretion of the House Manager at the first appropriate break that allows for the least disruption for the actors, as well as the rest of the audience. Please notify the Box Office at 215-654-0200 if you know you will be late to a performance so the House Manager can be prepared.
Q: How do I get my ideal seats?
Subscribers get the best seats and best discounts. Subscribers receive first choice of seats in early spring and Single Ticket Purchases are opened in early June. Seating requests are taken on a first-come, first-served basis. To learn more about the benefits of being a subscriber, or for more information on how to subscribe, click here or calling our Box Office staff between 2pm-6pm Tuesday through Saturday.
Q: Do you have group discounts?
We offer discounts for groups of 10 or more on all performances. Please call 215-654-0200 and we’ll help you get the best seats and prices for your group.
Q: If I cannot attend my show, can I get a refund or exchange?
We DO NOT offer refunds on tickets. Subscribers can exchange their tickets, or donate their tickets back to the theatre for a tax-deductable donation, up to 24 hours prior to their performance. Once a show has passed, we are unable to exchange any ticket (subscriber or single ticket buyers).
Q: What are the Box Office hours?
Monday – Saturday: 2pm – 6pm
Q: What time should I arrive at the theatre?
The lobby will open one-hour prior to performance time. The doors to the theatre open at one-half hour prior to the performance time. If you need to pick up your tickets at Will Call, you are welcome to stop by early and avoid long lines closer to show time.
Q: Are there devices for the hard-of-hearing?
Act II Playhouse offers devices to assist the hearing impaired. Infrared hearing enhancers are available at the Box Office on a first-come, first-served basis. Quantities are limited. We ask that you exchange a Photo I.D. Card for these devices, which will be returned you at the end of the show when the device is returned.
Q: Is the theatre wheelchair accessible?
Yes, but not all seat locations are. Please call in advance for wheelchair seating, as seating is limited and offered to patrons on a first-come, first-served basis. We also offer ADA compliant water fountains and handicapped accessible restrooms on our second floor. If you have special needs such as aisle or wheelchair seating, please call 215-654-0200, rather than ordering online.
Q: Is the theatre air conditioned?
Q: Can I smoke inside the theatre?
Smoking is not permitted anywhere inside Act II Playhouse
Q: Can I take photographs or record the show?
Due to contract restrictions, the use of recording equipment or the taking of photographs is strictly prohibited at all performance. This includes, but is not limited to, cell phones with cameras, video cameras, and audio recording devices. Act II Playhouse reserves the right to confiscate any and all devices in non-compliance to this policy.
Q: What is the running time of the show?
The running time of our productions vary by show. For specific information on your show, please visit the show page on our web site and look for the running time or call our Box Office during normal business hours.
Q: How do I become a volunteer usher?
For information on our Volunteer Usher program, please call our Box Office at 215-654-0200.